Inbound Calls
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Answered By Property and Transferred to ION
Answered By ION and Transferred to Property
Outbound Calls
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Avg Time on Outbound Call
Tours
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Tours Scheduled & Completed By Same Person
Tours Scheduled & Completed By Different Person
Leads
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Active Leads/Worked Leads
Inactive Leads/Lost Leads
Avg Time Spent on Worked Lead
Avg Agent Response Time to Lead
Avg Prospect Response Time to Agent Follow-Up
Avg # of Follow-Ups per Active Lead Worked
Prospect Response Rate to Agent Texts
Prospect Response Rate to Agent Emails
Prospect Response Rate to Agent Calls
Prospect Response Rate to 1st Agent Follow-Up
Prospect Response Rate to 2nd Agent Follow-Up
Prospect Response Rate to 3rd Agent Follow-Up
Overall Prospect Response Rate - Channels
Overall Prospect Response Rate - Follow-Ups
Applications
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Applications Approved with Conditions
Application Completion Rate
Application Approval Rate
Leases
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Waitlist
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Occupancy
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Conversion
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Lead to Started Application
Completed Tour to Signed Lease
Approved Application to Signed Lease