Calls
Count of all calls connected with Hobbes Voice AI
All Calls
156
0.4%
Call Minutes
06:34
1.1%
Avg. Call Time (Min)
01:25
0.2%
Calls Transferred
80
0.1%
| Caller | Total Calls | Call Minutes | Avg. Call Time (Min) | Calls Transferred |
|---|---|---|---|---|
|
Prospect
|
50 (32.1%) | 01:55 | 00:58 | 18 (11.5%) |
|
Resident
|
106 (67.9%) | 02:23 | 01:05 | 62 (88.5%) |
Prospect Calls
All prospect calls handled by Hobbes Voice AI.
Total Calls
50 32.1%
0.5%
Calls Transferred
18 11.5%
0.3%
Call Minutes
01:55
0.1%
Avg. Call Time (Min)
00:58
0.2%
Resident Calls
All resident calls handled by Hobbes Voice AI.
Total Calls
106 67.9%
0.4%
Calls Transferred
62 88.5%
0.2%
Call Minutes
02:23
0.8%
Avg. Call Time (Min)
01:05
0.1%
Chats
Count of all chats where a prospect message was sent or a prompt was clicked.
Prompt Clicked
Messages Sent
Total Chat Messages
1,581
0.3%
Prompt Clicked
768 48.6%
0.3%
Messages Sent
813 51.4%
0.1%
Tours Initiated
Count of all chat tours scheduled and all tour SMS messages sent by Hobbes (Chat and Voice AI)
Tours Scheduled
SMS Messages Sent
Tours Scheduled
508 66.1%
0.2%
SMS Messages Sent
112 13.8%
0.5%
Applications Initiated
Count of all chat application links clicked and all application SMS messages sent by Hobbes (Chat and Voice AI)
Application Links Clicked
SMS Messages Sent
Application Links Clicked
260 33.9%
0.3%
SMS Messages Sent
701 86.2%
0.2%
Call Abandonment Rate
Abandoned
20 12.8%
0.2%
Completed
100 64.1%
0.1%
Transferred
36 23.1%
0.3%
Call Sentiment
Satisfied
103 66.0%
0.4%
Unsatisfied
41 26.3%
0.1%
Frustrated
12 7.7%
0.1%
Call Topics
Prospect
Resident
Call Abandonment By Call Topics
Abandoned
Completed
Transferred
Call Sentiment By Call Topics
Satisfied
Unsatisfied
Frustrated
Transferred Calls By Call Topics
Prospect
Resident
Transferred Call Sentiment
Satisfied
103 66.0%
0.4%
Unsatisfied
41 26.3%
0.1%
Frustrated
12 7.7%
0.1%
Avg. Call Time By Call Topic
| Call Topic | Prospects | Residents | ||
|---|---|---|---|---|
| Avg. Call Time | % vs Last Week | Avg. Call Time | % vs Last Week | |
| Billing | 0:34 | 0.3% | 0:25 | 0.2% |
| Technical Support | 0:34 | 0.3% | 0:25 | 0.2% |
| Account Setup | 0:34 | 0.3% | 0:25 | 0.2% |
| Feedback | 0:34 | 0.3% | 0:25 | 0.2% |
| General Inquiry | 0:34 | 0.3% | 0:25 | 0.2% |
| Cancellation | 0:34 | 0.3% | 0:25 | 0.2% |
| Complaint | 0:34 | 0.3% | 0:25 | 0.2% |
| Service Upgrade | 0:34 | 0.3% | 0:25 | 0.2% |
| New Features | 0:34 | 0.3% | 0:25 | 0.2% |
| Order Status | 0:34 | 0.3% | 0:25 | 0.2% |
| Payment Issues | 0:34 | 0.3% | 0:25 | 0.2% |
| Promotions | 0:34 | 0.3% | 0:25 | 0.2% |