Calls Report

Aug 01 - Aug 22, 2020
25 minutes ago Update failed
This week
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Compare to
Previous periods Company wide averages
Overall
Overall Performance
Agent & Office Reports
Overview Reports Marketing Reports Agent & Office Reports
Inbound Calls

135

100

58%
30%
4%
4%
4%

8058%

4030%

54%

54%

54%

Property Answered By Call Topic Call Source Phone Number Call Status Call Time
Date
San Lagos Missed General Standalone - PPC (503) 267-3268 Missed 0 Jan 01, 2023 11:30 PM
San Lagos Office General Google.com (949) 330-0055 Answered 40 Jan 02, 2023 2:18 AM
San Lagos Office General Mark-Taylor.com (920) 570-4270 Answered 18 Jan 02, 2023 3:13 PM
San Lagos Office General Mark-Taylor.com (920) 570-4270 Answered 39 Jan 02, 2023 4:03 PM
San Lagos Office General Google.com (920) 570-4270 Answered 16 Jan 02, 2023 4:09 PM

80

90%
10%

6885%

1215%

40

80%
20%

3280%

820%

37min

30min

44min

90%

95%

85%

Inbound Calls Detail
Understanding how your team is managing phone call leads in the selected time range.

32

13.5%

15

2.1%

1.15 min

28.2%

1.22 min

6.4%
Inbound Call Scoring
Understanding how productive your team is with their lead activities in the selected time period.

60%

28.2%
Avg. call score
Categories Score
General Percentage Score 75% 10%
Introduction and Lead Information 50% 5%
Qualifying Questions 66% 12%
Amenities and Benefits 90% 15%
Closing 100% 5%
Overall Impression 70% 5%
Property Agents Score
George Washington 75%
Alexander Great 50%
Socrates Itumay 66%
Thomas Jefferson 90%
Ben Franklin 100%
Dwayne Wade 70%
Answered Calls - Prospect - Total = 72 Calls

52 72.2% 2.1%

Answered by Virtual Office

7 calls (13%) were transferred to Property Transfer Reasons
Transfer Reasons
Caller asked to be transferred
Agent could not answer question 1
Caller asked to speak to a specific person
Other

20 27.8% 13.5%

Answered by Property

5 calls (20%) were transferred to Virtual Office Transfer Reasons
Transfer Reasons
Caller asked to be transferred
Agent could not answer question 1
Caller asked to speak to a specific person
Other
Answered Calls - Resident - Total = 8 Calls

3 37.5% 13.5%

Answered by Virtual Office

1 call (33%) were transferred to Property Transfer Reasons
Transfer Reasons
Caller asked to be transferred
Agent could not answer question 1
Caller asked to speak to a specific person
Other

5 62.5% 2.1%

Answered by Property

1 call (20%) were transferred to Virtual Office Transfer Reasons
Transfer Reasons
Caller asked to be transferred
Agent could not answer question 1
Caller asked to speak to a specific person
Other


Outbound Calls

100

20%
80%

2020%

8080%

5min