Inbound & Outbound Calls

Time Period:

Apr 01 - Apr 22, 2023

Last Updated:

a minute ago

Business Hours

After-Hours

135

Total Inbound Calls

100

Unique Inbound Calls

58%

30%

8058%

Answered 13.5%

4030%

Missed 13.5%

54%

Declined 2.1%

54%

Abandoned By Caller 2.1%

54%

Went to VM 13.5%

5776%

Answered By Hobbes 12.4%

Property	Answered By	Call Topic	Call Source	Phone Number	Call Status	Call Time	Date
San Lagos	Missed	General	Standalone - PPC	(503) 267-3268	Missed	0	Jan 01, 2023 11:30 PM
San Lagos	Office	General	Google.com	(949) 330-0055	Answered	40	Jan 02, 2023 2:18 AM
San Lagos	Office	General	Mark-Taylor.com	(920) 570-4270	Answered	18	Jan 02, 2023 3:13 PM
San Lagos	Office	General	Mark-Taylor.com	(920) 570-4270	Answered	39	Jan 02, 2023 4:03 PM
San Lagos	Office	General	Google.com	(920) 570-4270	Answered	16	Jan 02, 2023 4:09 PM

80

Answered Calls

90%

10%

6885%

Prospect

1215%

Resident

40

Missed Calls

80%

20%

3280%

Prospect

820%

Resident

37min

Avg Time on Call

30min

Prospect

44min

Resident

90%

Avg Call Score

95%

Prospect

85%

Resident

Answered Calls - Prospect - 72 Calls

# %

Answered Calls - Resident - 8 Calls

# %

Answered Calls - Prospect - Total: 72 Calls

4672.2% 2.1%

Answered by Virtual Office

7 calls (13%) were transferred to Property Transfer Reasons

Transfer Reasons
Caller asked to be transferred
Virtual Office could not answer question	1
Caller asked to speak to a specific person

1827.8% 2.1%

Answered by Property

5 calls (20%) were transferred to Virtual Office Transfer Reasons

Transfer Reasons
Caller asked to be transferred
Property could not answer question	1
Caller asked to speak to a specific person

913.89% 12.4%

Answered by Hobbes

5 calls (20%) were transferred to Virtual Office Transfer Reasons

Transfer Reasons
Caller asked to be transferred
Property could not answer question	1
Caller asked to speak to a specific person

Answered Calls - Resident - Total: 10 Calls

572.2% 2.1%

Answered by Virtual Office

7 calls (13%) were transferred to Property Transfer Reasons

Transfer Reasons
Caller asked to be transferred
Virtual Office could not answer question	1
Caller asked to speak to a specific person

327.8% 2.1%

Answered by Property

5 calls (20%) were transferred to Virtual Office Transfer Reasons

Transfer Reasons
Caller asked to be transferred
Property could not answer question	1
Caller asked to speak to a specific person

213.89% 12.4%

Answered by Hobbes

5 calls (20%) were transferred to Virtual Office Transfer Reasons

Transfer Reasons
Caller asked to be transferred
Property could not answer question	1
Caller asked to speak to a specific person

Reports

Inbound & Outbound Calls

135

100

8058%

4030%

54%

54%

54%

5776%

80

6885%

1215%

40

3280%

820%

37min

30min

44min

90%

95%

85%

Answered Calls - Prospect - 72 Calls

Answered Calls - Resident - 8 Calls

Answered Calls - Prospect - Total: 72 Calls

4672.2% 2.1%

1827.8% 2.1%

913.89% 12.4%

Answered Calls - Resident - Total: 10 Calls

572.2% 2.1%

327.8% 2.1%

213.89% 12.4%

Time Spent On Calls - Prospect - Total: 75minResident - Total: 95min

Average Call Score

Call Score - Prospect Categories - Average = 95%Resident Categories - Average = 85%

Agent Productivity

Number of Prospect Calls

Number of Resident Calls

Number of Calls - Total: 80Time Spent on Calls - Total: 170min